Microsoft is facing intensified scrutiny over allegations of using aggressive strategies to direct Windows users toward its Edge browser, potentially limiting the use of competing products. A recent report from Mozilla Research, titled “Over the Edge 2.0,” claims that Microsoft employs design tactics that complicate the process for users to download, set as default, and continue using alternative browsers on Windows devices.
The report by Mozilla Research accuses Microsoft of promoting Edge through features on platforms like Windows, Bing, and Copilot that allegedly discourage users from switching to rival browsers. Specific concerns highlighted include promotional banners that entice Chrome users to switch to Edge, instances where links open in Edge despite users’ default browser settings, and situations where browser preferences are not always retained during upgrades.
The Browser Choice Alliance, which represents companies such as Opera, Vivaldi, and Google Chrome, argues that these findings reveal how Microsoft’s practices can impact browser competition on a global scale. The group has urged Microsoft to honor user preferences and ensure a fairer browsing experience for everyone.
Despite these concerns, Google Chrome continues to dominate the global browser market with nearly 70% market share, followed by Apple’s Safari. Microsoft Edge, however, holds a distant third place, capturing just over 5% of the market. Researchers noted that within the European Economic Area, browser choice is better protected due to regulations under the Digital Markets Act, which have forced Microsoft to eliminate some criticized practices. Nevertheless, the report argues that many of these contentious tactics persist in markets like the United States, India, and the United Kingdom.
Industry groups are now pressing Microsoft to simplify the process of switching browsers and to cease practices they describe as detrimental to competition and consumer choice.